Operations consultants are hired by clients to support them with improving the efficiency of their value chain. These services include developing and implementing target operating / service delivery models, executing cost reduction programs and optimizing business processes. In addition, it includes designing and implementing business transformations in both primary and secondary functions. Examples include boosting the ‘Customer Experience’ (Sales, Marketing), improving the efficiency of logistics (Supply Chain), redesigning the manner raw materials are sourced (Procurement) and other front-office and back-office initiatives. In many cases improvements leverage technology, so projects include close cooperation with digital and IT consultants.